Frequently Asked Questions
Everything you need to know about Moncures products, shipping, and orders.
Products
Yes. Moncures products are designed to work across all skin tones, hair textures, and densities - including sensitive skin and minimal or thinning hair.
Yes. It's formulated for both, delivering softness, nourishment, and a clean finish without heaviness.
No. The formula is lightweight and fast-absorbing. Start with a small amount and add only if needed.
No. The scent is subtle and restrained, designed to finish clean and not overpower.
Yes. Our formulations prioritise balance and comfort. We recommend starting with a small amount if you have highly sensitive skin.
Shipping & Returns
We currently ship across the United Kingdom.
Orders are processed within 1–2 business days. Delivery times vary depending on your chosen shipping option.
Yes. Tracking details will be emailed once your order has been dispatched (where available).
Unopened and unused products may be returned within 14 days of delivery. Opened or used grooming products cannot be returned for hygiene reasons unless faulty.
Contact us within 48 hours of delivery and we'll resolve it promptly.
Orders & Account
No. You can check out as a guest.
Visit our Contact page. We aim to respond within 24–48 business hours.
Have a Question?
If you don't see your question here, get in touch:
Contact UsWe regularly update this page based on what our community asks most.