Shipping & Returns
We keep shipping and returns straightforward, transparent, and efficient. If you have any questions, our team is here to help.
Shipping
UK Delivery
Moncures currently offers standard delivery within the United Kingdom.
Delivery options and costs are displayed at checkout.
Processing time:
Orders are typically processed within 2-4 business days (Monday-Friday).
Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).
Delivery Times
Standard delivery times are shown at checkout. All delivery times are estimates and may be affected by peak periods, weather conditions, or courier delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.
Order Tracking
If your order includes tracking, you'll receive tracking information via email once dispatched.
Delivery Issues
Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incomplete or incorrect address, additional shipping charges may apply to resend the parcel.
If your parcel is delayed, marked as delivered but not received, or arrives damaged, contact us and we'll assist as quickly as possible.
Returns
We want every Moncures order to meet your standards. If something isn't right, we'll make it right within the guidelines below.
Return Eligibility
You may request a return within 10 days of receiving your order, provided the item is:
- Unused and unopened
- In its original packaging
- In resalable condition
Due to hygiene and safety reasons, we are unable to accept returns on opened or used grooming products, unless the item is faulty or arrived damaged.
How to Start a Return
To start a return, contact us with your order details:
Please include:
- Your full name
- Order number
- Reason for return (optional, but helpful)
If your return is approved, we'll provide return instructions.
Return Shipping Costs
Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
We recommend using a tracked service, as Moncures cannot be responsible for parcels lost in transit.
Refunds
Once your return is received and inspected, we will process your refund.
- Refunds are issued to the original payment method
- Please allow 5–10 business days for the refund to appear (depending on your bank/payment provider)
Original shipping fees are non-refundable unless your order was faulty or incorrect.
Damaged or Faulty Items
If your order arrives damaged, leaking, or faulty, contact us within 48 hours of delivery.
To help us resolve it quickly, please include:
- Your order number
- Photos of the item and packaging
- A short description of the issue
We will assess the issue and offer a replacement or refund where appropriate.
Cancellations
If you need to cancel an order, contact us as soon as possible.
- If the order has not yet been dispatched, we'll do our best to cancel it.
- Once an order has shipped, it must follow the returns process above.
Contact
For any shipping or returns enquiries:
We aim to respond within 24–48 business hours (Monday–Friday).