Privacy Policy

Moncures is a UK-based men's grooming brand.

We are the data controller responsible for handling your personal information.

Contact: Get in touch

We collect only the information necessary to operate our store and fulfil orders, including:

• Name
• Billing and delivery address
• Email address
• Phone number (if provided)
• Order details and purchase history
• Customer support communications

Payment information is processed securely by third-party payment providers. Moncures does not store full payment details.

We do not knowingly collect data from individuals under the age of 16.

We collect personal information when you:

• Place an order on our website
• Contact us via email for support or enquiries
• Voluntarily sign up for communications (if offered)

Your information is used to:

• Process and deliver your orders
• Communicate order confirmations and updates
• Provide customer support
• Maintain accurate business records
• Meet legal and accounting obligations

We do not use your data for behavioural tracking or profiling.

Under UK GDPR, we process personal data on the following lawful bases:

• Contract - to fulfil your order
• Legal obligation - record keeping and compliance
• Legitimate interests - customer communication and service delivery
• Consent - where you voluntarily provide information beyond an order

Moncures does not use cookies, tracking technologies, or behavioural analytics at this time.

If this changes in the future, we will update this Privacy Policy accordingly before introducing any tracking technologies.

We only send marketing communications if you choose to receive them. You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

We share your information only where necessary, including with:

• Payment processors
• Shipping and delivery providers
• Website hosting and e-commerce infrastructure providers

All third parties are required to handle your information securely and only for agreed purposes.

Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect your personal information in line with UK data protection laws.

We retain personal data only for as long as necessary:

• Order and transaction records are kept for legal and accounting purposes
• Customer communications are retained to provide ongoing support
• Marketing data is retained until you opt out

We take reasonable technical and organisational measures to protect your personal information, including secure systems and trusted service providers.

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us.

Our website may contain links to external websites. Moncures is not responsible for their privacy practices.

We may update this Privacy Policy as our business evolves. Any changes will be posted here with an updated date.

If you have any questions about this Privacy Policy or how your information is handled:

Contact Us